Attention: the information below applies only to certain types of fixed-date tickets purchased on our official website. For tickets combined with a stay at our Hotels, please contact Hotels Customer Care.
For tickets purchased through third-party resellers, please contact the Partner directly.
For some types of fixed-date tickets, it is possible to make a date change online for a fee.
The date change is allowed up to three days before the date indicated on the originally purchased ticket. The date can be changed only once, and there is a change fee for each ticket. It is not possible to change the type of ticket. For example: if you change the date of a 1-day Park ticket, you will receive a 1-day Park ticket with the new chosen date.
To check the possibility of changing the date of a ticket, click here.
Are you outside the allowed time frame for a date change, or is the ticket code you are entering not accepted by the system? Contact our Customer Support by submitting an online support request.
Remember to attach the PDF of your purchase or specify the order number (60XXXXXXXXXX)!