Please note: this information applies only to purchases completed through our official website (excluding hotel stays).
The order will be sent in PDF format to the email address associated with your account.
If you have not received the email, first of all check your SPAM folder.
If you haven't received your order one hour after the purchase, contact our Customer Service for assistance, attaching the payment confirmation.
We inform you that we can provide order information only if the requester's email address is associated to the purchaser's account.