Please note: the screenshots in this article are available only in Italian.
First of all, if you purchased a PHOTO PASS package online, as soon as you arrive at the Park, go to one of the following photo points to convert your online purchase into the actual PHOTO PASS:
- Cash Desk 26/27 of the Central Ticket Offices (by around 1:00 PM)
- El Paso - West Village (from around 10:30 AM)
- Mammut - Inside the Blue Tornado Fast Food
- Fuga da Atlantide - Attraction exit
If you do not complete the conversion and activation, the PHOTO PASS cannot be used and you will not be able to download images during the day.
Please note that availability and opening hours of the photo points are subject to possible changes.
Once you have the receipt with the PHOTO PASS QR Code, follow these steps to activate it:
- Download the FOTOSMILE App and grant all requested permissions (notifications, access to photo library, etc.)
- Open the app and tap on SCAN QR CODE
- Scan the PHOTO PASS QR Code using your device’s camera
- Tap on DONE
- At this point, the app will redirect you to the home screen.
In the MYPASS section, you will find the newly added PHOTO PASS; verify that it shows the green label ACTIVE
The PHOTO PASS has been successfully activated.
Now, to use the PHOTO PASS, follow these steps:
- Tap on the PHOTO PASS
- A screen with a QR Code will appear
To save your digital photos taken on rides or during Meet & Greet sessions (for packages that include them), scan the QR Code at the automatic touchscreen or show it to the operator at the photo point. - After receiving confirmation from the touchscreen or operator, return to the main screen and tap on Go to Gallery
- Tap on Refresh
- The app will search for new content
- In the popup that appears, tap Yes
- The app will download the images
- On the screen that appears, tap on Go to Gallery
- From this section, you can view all downloaded photos
- If you have granted access to your photo library, the images will be saved simultaneously both in the FOTOSMILE App and in your device’s gallery.
Check your device’s gallery to make sure the photo has downloaded correctly.
You can manually save a photo to your device from the FOTOSMILE App gallery by tapping on the photo and then on SAVE TO DEVICE GALLERY.
Important Information
- Complete the conversion and activation of the Photo Pass immediately upon your arrival at the Park at the points indicated at the beginning of this article – without this step, you will not be able to download your photos!
- If you experience any problems with activation or use of the PHOTO PASS during your visit, promptly contact the staff at the photo points for assistance
- Do not uninstall the FOTOSMILE App for any reason after associating the PHOTO PASS – you will no longer be able to recover the pass or photos saved in the app’s gallery!
- Please note that no PHOTO PASS package includes the on-ride video for the Raptor attraction or photos taken at sets arranged for special events, and that the seasonal version of the PHOTO PASS reserved for subscribers does not include photos taken during Meet & Greet sessions