If you purchased a printed product, you were provided with a paper receipt containing a QR Code to download the digital version of the photo through the FOTOSMILE App.
Remember that to download, you need to download the FOTOSMILE App and scan the QR Code through it.
It is not possible to download the photo by scanning the QR Code directly using your device’s Camera App.
The digital photo corresponds to the printed product.
If you have problems or difficulties downloading the photo, we suggest contacting FOTOSMILE directly by filling out the online form to check if it is possible to retrieve the image.
Our Customer Support Agents are not able to provide assistance for this type of request.