Attention: the information below applies only to items lost at Gardaland Park, Gardaland SEA LIFE Aquarium, or LEGOLAND® Water Park.
If you lost an item at our Hotels, please contact the Hotels Customer Care.
If you lost an item at Gardaland Park, Gardaland SEA LIFE Aquarium, or LEGOLAND® Water Park, and you are still on the premises, please go immediately to the Information Office at the following locations:
- Gardaland Park: Info West (Villaggio West)
- Gardaland SEA LIFE Aquarium: Main Entrance
- LEGOLAND® Water Park: Info Lego (Cabanas / Jungle Adventure slides area)
and fill out the Lost Items Declaration form.
If the item is found on the same day or in the following days, we will contact you by phone or email and provide you with recovery options.
If you have already left the premises, please submit an online support request and provide as much information as possible about the lost item (description, brand, model, color, date and exact location of loss, if possible...) and, if you have one, attach a photo.
Please note that the search for lost or dropped items inside certain attractions at Gardaland Park can only be carried out by Park Staff after closing hours (or, in some cases, the following morning before opening).
The Lost & Found service is offered as a courtesy and the recovery or retrieval of lost items is not guaranteed.